A MacBook that will not start is stressful, especially if your work or coursework is on it. The good news is that the cause is not always serious. Work through these steps before assuming the worst.
Press Caps Lock and see if the light comes on, or listen for fans. If the Mac seems to be running but the screen is black, try turning up the brightness or connecting an external display. If an external screen works, the problem is likely the display.
Hold the power button (or Touch ID button) for about 10 seconds, release it, then press it again. Apple gives model-specific steps in If your Mac doesn’t turn on.
If the Mac starts but freezes during startup, starting in safe mode can help rule out software problems.
If the MacBook starts at all, back up immediately with Time Machine or iCloud. Tell us if your files are important before any repair begins.
See our MacBook repairs, including battery and screen repairs, and our guide to MacBook keyboard problems.
It could be a drained battery that needs more time, a display problem, or a hardware fault. Try a force restart and an external display before booking a repair.
Hold the power or Touch ID button for about 10 seconds, release it, then press it again to start up.
Yes. Even small spills can corrode the logic board, sometimes days after the spill. Switch it off and get it checked quickly.
Visit our Home Street or Corstorphine store, book online, or check the areas we cover. We check the fault first and you see the price before any work begins.