How to Back Up Your Phone Before a Repair (iPhone and Android)

Most repairs do not touch your data, but backing up first is always a good idea. If anything unexpected happens, such as a phone that was already failing, your photos, messages and contacts are safe. Here is how to do it.

How to back up an iPhone

Back up with iCloud

1. Connect to Wi-Fi.
2. Go to Settings → [your name] → iCloud → iCloud Backup.
3. Turn on iCloud Backup and tap Back Up Now.
4. Wait for the backup to finish before disconnecting.

Back up to a computer

You can also back up to a Mac using Finder, or to a Windows PC using the Apple Devices app or iTunes. Apple’s full instructions are in its guide on how to back up your iPhone or iPad.

How to back up an Android phone

1. Open Settings and search for Backup.
2. Make sure Google backup is turned on.
3. Tap Back up now.
4. Check Google Photos is backing up your photos and videos.

Samsung phones can also use Samsung Cloud or Smart Switch. Google explains the steps in Back up or restore data on your Android device.

What if my screen is broken?

• If touch still works in part of the screen, try starting a cloud backup.
• On an iPhone, you may be able to back up to a computer you have used before and trusted.
• If the screen is black, a screen repair first may be the only way to reach your data. Tell us that your data matters before we start.

Before you hand over your phone

• Back up and check the backup has finished
• Make a note of your passcode or be ready to share it if the repair needs testing
• Remove any case and screen protector you want to keep
• Bring your charger if you are not sure the phone will power on

We never access your personal data during a repair. If you are selling or recycling instead, read our guide to selling or recycling an old phone safely.